“But, sir, “ said my student, “it’s Kuwait.” He wrinkled his nose as if to ask, “What do you expect in Kuwait?” He was responding to an anecdote that I had shared in my marketing class about poor customer service in Kuwait. That student’s reaction is a common response in my classrooms and in the [...]
About John Hayes
Member of the Marketing Faculty at Gulf University for Science & Technology in Kuwait. Speaker, trainer and former CEO of major American franchise company . . . Author of 18 non-fiction books including Network Marketing for Dummies, You Can't Teach A Kid To Ride A Bike At A Seminar, Franchising: The Inside Story, Start Small Finish Big.